What do you think?

Section B, Question 1.

What is self-service technology? What do you think when talk about self-service technology?

Nowadays, people need machine to do anything .Even though, sometimes it is very annoying while broken but everyone still need them. First thing when talk about self-service technology. It reminds me when my mother wants to ask about medical checkup. We waited them to connect to the section until my credit phone come to an end. But I still can’t ask them about my mother appointment. So annoying..One of their advantages is we can connect with people immediately. Other than that, we can save our time and energy to go somewhere just to pay bill. We don’t have to queue just to pay electric bill and we just have to pay online. That is much better, right? People can manage their time wisely. In other hand, people can finish their work organized. Then our lecturer will not complain about our writing. How about their disadvantage? Firstly, they do not understand our problem properly. They just do through procedure and what have been told to them. They make people sick with them. Secondly, sometimes people waste their times with machine until they do not have time to do other thing. Even to communicate with other people and to take care about our healthy. Lastly, they are easier infect virus and to broken. As people say everything have strength and weakness .